Support Levels
Basic
Low cost, entry level
£15/ per month / per user
- Next Business Day response
- Diagnostics & Remote Repair included
- Optional Onsite Support @ £85 per hour
- Direct Debit Payments
- Ideal for simple support requirements
Advanced
More critical requirements
£30/ per month / per user
- 4 Hour response
- Diagnostics, Remote, Onsite for Critical Equipment included
- Optional Additional Onsite Support @ £85 per hour
- Direct Debit Payments
- Best where important business functions are supported
Business Critical
Business critical support
£50/ per month / per user
- 2 Hour response
- Diagnostics, Remote & Onsite included
- Security Patching
- 24 Hour Monitoring
- Ideal when systems are business critical
IT Manager
Business critical + administration
£75/ per month / per user
- 30 Minute Support response
- 4 Hour Administration response
- Diagnostics, Remote & Onsite included
- Security Patching
- 24 Hour Monitoring
- As Business Critical but with remote administration support
Operations Manager
IT Manager + Operational Analysis
£100/ per month / per user
- 30 Minute Support response
- 4 Hour Administration response
- Diagnostics, Remote & Onsite included
- Security Patching
- 24 Hour Monitoring
- As IT Manager but with Business Analysis and Recomendations
All Support Agreements are subject to CPLUS’s terms and conditions. All listed prices are exclusive of VAT.