Why does everyone hate computers? Your computer is slow, the IT department are unhelpful, you hate the new apps. Sound familiar?
Unfortunately, there are two fundamental undisputable rules to IT that infuriates everyone;
1. It will break
2. It will change
It will break, and you can guarantee that it will break at the most inconsiderate time; when you are really busy and have a deadline.
It will change. The technology that you use is constantly evolving. New features are regularly added and external threats mean constant updates need applying. It just seems that it doesn’t always make things better.
And at these times, like the shopkeeper in Mr Ben, appears the IT man. Never the bringer of good news, they will look at your broken computer, sigh a lot and disappear again with the vague promise of a fix. Do they not realise how busy you are! You just want it to work so you can get on with your job. It can’t be that hard, can it?
If you are familiar with these frustrations, it is time to accept these Two Rules of IT then step back and consider a work around to deal with these irritations.
If you really are that busy that you cannot survive without your PC for half a day, then you really should have a backup plan. Even if it is an older spare PC that could be quickly setup to get you working for that repair time. Even though it may not be ideal, being able to get on with the more urgent tasks could save the day. So have a spare PC available for these times, set up so anyone could quickly get working on it.
One final thought for when you next complain about IT. Imaging if you had to permanently go back to manual systems. No PC, no internet, no email. Just how long would your already busy daily schedule take then?
So next time you see your IT man, accept that IT 1) Breaks and 2) Changes. Have a plan to deal with these rules then we can all get on with getting you productive again as soon as possible.