Following the notification of a severe security issue with the 3CX Desktop App, below are instructions for users to remove the product from their devices. The mobile app and web app are unaffected.

User Action to Uninstall the 3CX Electron Desktop App

Follow these steps to uninstall the Electron App for Mac or Windows

For Windows:

1. Start
2. Type “Control Panel”, Enter
3. Select “Programs and Features”
4. Find 3CX Desktop App, select and press “Uninstall”.

On Mac:

1. Go to “Applications”
2. Tap on “3CX Desktop APP”
3. Right click then “Move to Bin”
4. Ensure that it isn’t also present on Desktop otherwise delete it from there as well.
5. Empty the Bin.

Use PWA instead of the Electron APP – Here’s How!

1. Login to the Web Client.
2. You have two options:

a. EITHER click on the OS icon below the user avatar. A new dialog will open, select “Web App (PWA)” and then hit the “Install” button.

b. OR click on the “Install button” (A screen with an arrow) located in the address bar and confirm.

3. To set the app to auto start

a. On Google Chrome: Open your Chrome browser and type ‘chrome://apps’ into the address bar. Right click on “3CX” and enable “Start app when you sign in”.

b. On Microsoft Edge: On Edge, select to Auto-start in the dialog that appears after installation.

PWA only works on Google Chrome and Microsoft Edge – not on Safari or Firefox

Any further questions, please contact the CPLUS Service Desk on 0118 989 9109